JOB VACANCIES
1. JOB TITLE: Customer Experience Excutive
Location: Pugu Branch (ABT)- Dar es salaam
Job Summary:
To process bank teller transactions accurately and timeously through the execution of predefined objectives, ensuring that customers are assisted promptly and in a friendly manner
Job Description:
No role profile available as this role has no assigned corporate grade: This role should not be used to create new positions. Where this role is being used for an existing position, please contact the People Function to update records.
Education:
Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
HOW TO APPLY
2. JOB TITLE: Customer Experience Excutive
Location: Dar City Mall (ABT)- Dar es salaam
Job Summary:
To process bank teller transactions accurately and timeously through the execution of predefined objectives, ensuring that customers are assisted promptly and in a friendly manner
Job Description:
No role profile available as this role has no assigned corporate grade: This role should not be used to create new positions. Where this role is being used for an existing position, please contact the People Function to update records.
Education:
Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
HOW TO APPLY
3. JOB TITLE: Customer Experience Excutive
Location: Zanzibar Main Branch (ABT)- Zanzibar
Job Summary
To deliver customer support services to enhance the customer experience through the execution of predefined objectives as per agreed standard operating procedures (SOPs). Selecting this role has a compensation & benefit impact in Seychelles. Please contact Reward for details.
Job Description:
▪︎ Customer Service: Respond efficiently, accurately and courteously to all customer service matters, complaints, requests
▪︎ Support the development and maintenance of processes in Customer Services Centre: Adhere to all processes in the CMP Customer Services centre and identify opportunities to improve Client Servicing processes
▪︎ Monitor and control risk associated with the Customer: Ensure that all activities performed in providing Customer Services comply in all respects with Absa's risk and compliance policies and procedures as well as legal and regulatory requirements
▪︎ Stakeholder Management: Establish and maintain good professional relationships with relevant stakeholders so as to remain abreast of their needs and issues and respond rapidly and effectively
▪︎ Self-development: Owning and being proactive about own training and development
Education:
Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
HOW TO APPLY
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